Professionally responds to customer inquiries by using discretion and judgment, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Records customer inquiries by documenting inquiry and response. Provides customer support and technical issue resolution via E-Mail, phone and other electronic medium. Maintains positive and trusted relationships with customers. Manages difficult or emotional customer situations. Exceeds Service Level Agreement (SLA) requirements. Establishes strong working relationships with our bank contacts by partnering with them to serve our customer base needs. Conducts card administration functions for all Disney card products. Safeguards employee information. Performs T&E audits to ensure compliance to company policy
Bachelors degree or equivalent in an accounting or finance related field. Minimum one year accounting/bookkeeping experience. Minimum one year customer service experience. Strong communication and partnering skills. Strong organizational skills
Ability to handle high volume of work in a deadline driven environment. Ability to partner with others to root cause problems. Demonstrated strong Excel skills. Ability to identify and communicate problems
Masters degree in Business or equivalent Two years accounting/bookkeeping experience SAP experience in Payroll, Accounts Payable, or Travel and Expense and Financial Accounting Modules One year General Ledger Balance Sheet account reconciliation. Intermediate experience using Microsoft Access, Visio, PowerPoint, and Word. One year commitment to the role. Audit Experience. Card Processing Experience
Servier Laboratories is a privately owned French pharmaceutical company that specialises in medication for cardiological and rheumatological conditions, as well as for diabetes and clinical depression. Servier, founded in 1954, is the first independent pharmaceutical group. We are present in 140 countries, with more than 21 000 employees, including close to 3000 in R&D.