Wolcott, Wood and Taylor, Inc. is currently seeking to hire an Accounts Receivable Manager who will be responsible for planning, developing and managing policies and procedures. Managing staff for billing and collection of third party accounts receivable as part of a multi-specialty physician group consisting of more than 700 providers with increasing annual gross charges of over $550 million. Tasks are highly interrelated and generally tied to the billing and subsequent collection of aged receivables. Responsible for establishing efficient processes to maintain low days in AR while maximizing collections and ensuring that employees within the department remain in compliance of HIPPA laws and company and client policies.
Essential Duties and Responsibilities:
Responsible for planning, developing and managing policies and procedures and leading a team of AR specialists for billing and collection activities of government and commercial payers.
Review, update and/or create training materials for on boarding of new staff and continuing education for established staff.
Interact and partner with multiple internal departments to ensure timely and accurate billing of claims and collection of balances owed to the University of Illinois Physicians group.
Ensure patients and insurance companies are properly billed for all services, and that payments are received and processed in a timely manner.
Recognize and communicate trends with major payer issues relating to appeals and denials and escalate to vendors when appropriate.
Establish strong working relationships with customers and internal partners to achieve organizational and departmental goals.
Responsible for staff productivity and customer service volume. Plan, assign and review work of staff to ensure that group objectives are met. Hire, train, develop and manage staff to ensure that a qualified staff exists to meet group objectives.
Supervise supporting staff of approximately 15 to 25 individuals
Other duties as assigned
Knowledge, Skills & Abilities:
Knowledge of collections, healthcare terminology and office
Communicates clearly and concisely, verbally and in writing.
Advanced writing skills with ability to present a compelling argument, punctuate properly, spell correctly and transcribe accurately.
Persistent in pursuing, rebutting and escalating issues as appropriate.
Organizational skills – responsible for classifying the work to be done day to day into realistic and manageable goals when situational changes demand it.
Goal-oriented – holds him/herself accountable to achieving shared and personal goals.
Establish and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Establish and maintain effective working relationships with employees, patients and external vendors.
Demonstrate high proficiency in Microsoft Office applications, specifically Microsoft Excel, and others as required.
Associate’s or Bachelor’s degree in accounting, business administration, healthcare administration or related field required or 5-7 years of collection experience with required knowledge of third party billing, collection methods and procedures of which 2 years were in a AR managing capacity. 3-4 years of billing or claims processing experience.
Must have demonstrated strong managerial experience. High level of customer service skills, strong communication, and negotiation skills are needed to effectively communicate and resolve disputes. Proven ability to work well with others in a diverse environment is a must.
Experience with Epic Resolute PB experience preferred, Availity experience a plus.
WWT was established by the Board of Trustees of the University of Illinois for the purpose of providing physician management services on behalf of the University of Illinois Physician Group. WWT missionStrive to project the image of an excellent professional services firm where every physician and patient is important. Provide accurate and timely billing services. We are a revenue management com...pany.Expect high-quality work and professionalism from its employees at all times. Our organization focuses on a professional and respectful environment with an eye toward quality, effectiveness and efficiency.We do the right thing because it is the right thing to do.Celebrate our successes and supportWolcott, Wood and Taylor, Inc. was named after the three streets that surround the College of Medicine.