The management of day-to-day operations of 2 or more clinic locations/service lines with a minimum of 6 providers, or leader for Healthpark location with less than 10 providers.
Customer service standards
Manages the daily operations for multiple clinics/departments. Accountable for monitoring revenue production and expense control, marketing, and facilities professional appearance. Supports customers service standards of excellence, resolves customer issues and concerns with support from Director/Vice President of Operations.
Responsible for all personnel activities:
Responsible for the completion and/or assistance with daily reconciliation processes. Reviews daily, weekly, monthly reports and reports trends to supervisor.
Responsible for the implementation of front-end processes. Reviews and researches all information on hold reports to complete the billing process. Resolves billing problems with patients and the CBO. Advises patients on payment procedures/processes to ensure payments are collected timely.
Oversees inventory management. Issues all check requests and purchase orders, reconciling orders received with original invoices. Approves payment of invoices within approval limits.
Prepares and implements budget and is involved in development of strategic plan for clinic(s). Compiles data and generates and maintains required records, reports and statistics as directed. Performs basic coding audits and reports results to supervisor.
Orchestrates monthly staff meetings with providers and staff. Keeps supervisor updated on outcome of meetings for resolution of issues.
Works with the Billing and Collection staff to maximize collections and to resolve unusual billing problems. Runs and reviews a weekly hold report then reports appropriately to supervisor trends and provides statistics for P.I.
Performs coaching/counseling, performance evaluations and salary reviews with input from Physicians
Approves and monitors the use of overtime
Administers Policy/Procedure -- ensure all manuals are up-to-date and in each clinic(s)
Coordinates and promotes staff development, quality services and mandatory in-services
Provides input into hiring/firing, with Human Resources, Director, COO, ACNO
Assesses personnel needs and justifies additional staff if appropriate and cost effective
10. Responsible for compliance with JCAHO standards and all other regulatory agency requirements including CLIA, TDH, OSHA, etc.
11. Perform other duties as assigned.
Bachelor's degree, or Associate degree with a minimum 10 years of healthcare experience
A minimum of 5 years management experience and a minimum of 2 years in healthcare
Experience with database, spreadsheet and word processing software
Basic office equipment
Excellent written and verbal communication skills. Courteous behavior. Working knowledge of coding, medical terminology, anatomy and financial management. Demonstrated teambuilding skills. Demonstrated performance/ conduct counseling.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and performance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, theref...ore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.