The Patient Account Representative/Collector is responsible for the effective and creative use of proven follow-up techniques, and self-directed initiative, to contact patients and third party payers to collect payments and resolve outstanding account balances. The Collector's responsibility includes the oversight and management of outstanding accounts receivable assigned to the Collector in a manner which will maximize the collection of cash and achieve the hospital's financial and business office performance objectives. The Collector will work closely with collection agencies to organize the placement and recovery of bad debts. The Collector is an integral part of the Business Office team and is responsible for ensuring that cash collections are maximized while the level of outstanding accounts receivable is maintained at or above defined targets. The Collector is responsible for gathering and communicating critical information which will enable the hospital to meet all known payer requirements and thereby minimize the risk of payment reduction or denial.
Education: Must have a high school diploma.
Experience: Prefer two (2) years experience in a multi-faceted business office preferably in a health-care setting. Knowledge and experience with collections procedures and insurance coverage plans are preferred. Must have strong written and verbal skills; ability to deal effectively with all levels of hospital management and the public. Must be able to demonstrate average to high math skills. Prior experience with on-line Admission/Billing system desirable.
Additional Requirements: You may be required to successfully complete the Fremont Hospital's non- violent Crisis Prevention Intervention (CPI) training course within 90 days of employment and prior to assisting with preventative intervention measures. You may be required to work overtime and flexible hours.
JOB DESCRIPTION AND PERFORMANCE EVALUATION
The below statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified on this job.
□ Job Description:
I have reviewed and received a copy of the job description and understand how I will be evaluated on my Performance Evaluation
□Performance Evaluation (Complete the Self- Evaluation):
I have reviewed this document, discussed its contents with my manager and had the opportunity to make written comments. I have received a copy of the job description / performance evaluation, and my signature indicates my understanding and acceptance of its contents.
KNOWLEDGE, SKILLS, AND ABILITIES
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.
1. Knowledge of admissions processes and procedures.
2. Knowledge of insurance coverage, co-payments and deductibles.
3. Knowledge of all code procedures.
4. Knowledge of computers and patient accounting applications.
5. Knowledge of payment planning and billing techniques.
6. Skill in organizing and prioritizing workloads to meet deadlines.
7. Skill in telephone etiquette and paging procedures.
8. Effective oral and written communication skills.
9. Ability to communicate effectively with patients and co-workers.
10. Ability to adhere to safety policies and procedures.
11. Ability to use good judgment and to maintain confidentiality of information.
12. Ability to work as a team player.
13. Ability to demonstrate tact, resourcefulness, patience and dedication.
14. Ability to accept direction and adhere to policies and procedures.
15. Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
16. Ability to work in a fast-paced environment.
17. Ability to meet corporate deadlines.
18. Ability to react calmly and effectively in emergency situations.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS
1. Ability to work a 40 hour week.
2. Ability to sit for long periods, up to 8 hours.
3. Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
4. Ability to push and pull up to 10 lbs. (file cabinet drawers, computer payer boxes).
5. Ability to see well enough to read handwritten and typewritten material.
6. Ability to lift and carry up to 25 lbs. to move/transfer file boxes, data processing paper and newly admitted patients' belongings, as required.
7. Ability to frequently reach, turn, and twist above and below the waist daily to retrieve files from top shelves to get office supplies from upper shelves in supply closet.
8. Ability to retrieve files from bottom shelves and drawers and to move boxes of paper and forms to computer printer.
9. Ability to spend 90% working time in an environment of continuous low voices and office machine noise typical for business office atmosphere.
10. Ability to handle a variety of repetitive tasks.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDS
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
1. Telephone, switchboard and paging system.
2. Copy machine.
3. Computer and various software packages.
5. Facsimile machine.
6. Postage meter.
8. Policies, procedures, plans, and program manuals.