This position oversees the processes and systems related to the revenue cycle to maximize reimbursements of assigned regional/business entity practices. This includes providing operational oversight for the patient revenue cycle and registration functions for the assigned region/business entity. Ensures patients, patient families and medical staff customers are provided high quality service experiences.
Develops, implements and monitors revenue cycle/patient financial services processes to ensure accurate documentation and processing of those services. Ensures all practice staff are appropriately trained on systems that support revenue cycles processes. Coordinates systems changes and upgrades with practice management and ensures procedural changes are implemented and functioning.
Leads, directs and influences registration, admitting, front office, and/or patient financial services functions and staff for the assigned region/business entity. This includes collaboratively working with other region/business entity leadership, as well as practice management leadership. Develops work goals and objectives in accordance and alignment with company goals; provides measures and feedback, leadership and motivation for staff achievement of departmental goals.
Monitors and troubleshoots issues related to revenue cycle processes and coordinates regional/business entity resources required to resolve issues. Identifies and implements opportunities to improve the revenue cycle for greater reimbursement. This may include, but is not limited to, organizing the modification of existing processes to gain efficiencies, educating staff on appropriate processes to reduce errors, and coordinating with practice management to ensure understanding of process flow.
Works with analytical staff to develop operational and financial reports related to revenue cycle processes. Provides analysis of monthly practice performance.
Coordinates with regional/business entity compliance and training staff to ensure revenue cycle processes support compliance needs and that staff are appropriately educated on revenue cycle processes. This includes providing training, education and development to leaders and staff as needed.
Acts as a member of the integration team when acquiring new practices and provides revenue cycle process implementation, oversight, and education, as required and in support of company standards. Ensures new practices adopt and adhere to established company work goals and objectives, processes and standards.
Serves as a resource to regional/business entity leadership and staff to address issues and questions related to the revenue cycle.
Must possess a strong knowledge and understanding of financial processes and reporting as normally obtained through the completion of a bachelors degree in finance, management, or related field.
Requires knowledge of physician practice revenue cycles as normally demonstrated through 5-7 years of operational experience in physician practice management. Requires demonstrated ability to recognize opportunities for creating operational efficiencies. Requires excellent written and oral communication skills, as well as effective human relations skills for building and maintaining a working relationship with all levels of staff, physicians, and other contacts. This includes demonstrating strong influential and negotiation skills in a highly complex, matrix reporting organization.
Must have excellent analytical and data interpretation skills and proficiency in database and spreadsheet software.
CHAM Certification is preferred. Knowledge and experience with electronic medical record software.
Additional related education and/or experience preferred.
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.