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Benefits Advisor - AdventHealth - Orlando
Location Address: 601 E. Rollins Street, Orlando
Top Reasons to work at AdventHealth - Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time Days
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Makes productive use of time by reviewing inpatient and outpatient census several times throughout day. Meets with patients within (24) hours of admissions by completing a thorough financial assessment on both insured and uninsured patients ensuring patients have been screened for federal, state, and/or county medical or disability assistance and/or educated on insurance benefits and financial responsibility to hospital. Gathers required financial information by phone or by direct interview in a professional manner, demonstrating a regard for dignity of all patients and family members.
Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of AdventHealth. Meets upfront and total collections by staying proactively involved with accounts from registration status to accounts final disposition and/or zero balances. Screen patients and/or patientâ™s representative to determine potential eligibility for Third Party Resources. Manages uninsured account process for compliance within poverty guidelines and follows AdventHealthâ™s Charity policies to accounts final disposition.
Assists with all missing documents/information for Inpatient or Observation patients (included but not limited to Global Consent for Treatment, Important Medicare Message, VA Letter, Financial Forms, Insurance Information, Demographic Information, and/or Insurance Documentation) required to assist patients/guests and clinical units promptly.
Appropriately sets payment arrangements with patients or their representative, scheduling payments on deposits due. Proactively seeks assistance to improve collections. Ensures all patient accounts with dollars due are reviewed, including verification of eligibility and determination of benefits. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Responsible for escalating high dollar accounts, aged accounts, and share of cost accounts that exceed a certain period to the manager for intervention.
What You Will Need:
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
Working knowledge of Microsoft programs and familiarity with database programs
Ability to communicate professionally and effectively in English, both verbally and written form
Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
Ability to follow complex instructions and procedures, with a close attention to detail
One (1) year experience in Patient Access/Patient Financial Services Department
Basic knowledge of medical terminology
Exposure to insurance benefits, and ability to decipher insurance benefit information
Associate degree and/or higher-level education, or completed coursework, in Health Services Administration or other related medical or business field
Certified Healthcare Access Associate via National Association of Healthcare Access Management
Under general supervision, the Benefits Advisor â“ Patient Access greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a helpful and courteous manner, while extending exemplary customer service. Meets or exceeds upfront collection standards assigned to location of responsibility to protect financial standing of AdventHealth. Makes productive use of time by reviewing inpatient and outpatient census several times throughout day. Meets with patients within (24) hours of admissions by completing a thorough financial assessment on both insured and uninsured patients ensuring patients have been screened for federal, state, and/or county medical or disability assistance and/or educated on insurance benefits and financial responsibility to hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.