We are recruiting for Part-Time Call Center Representatives to join Lacuna Health. This is a Work-From-Home position . The Part-Time Hours are 24-28/hours per week . Four-Six hour Shifts from 12:00 Noon PST to 10:00 p.m. PST. The Schedule is available Thursday before the following week and will change based on need. It can include Weekends and Holidays. Fluent in SPANISH is a strong preference.
Responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages
Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller's needs
Ability to utilize and maneuver several different software systems to resolve customer inquiries
Accurately document caller information and navigate scripts using active listening skills
Meet specified goals and objectives as assigned by management on a regular basis
Provide exceptional customer service to all clients
Maintain confidentiality of account information at all times
Escalate any problems that may arise
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program
Assist with other projects as assigned by management
Positive attitude and ability to work well with others
Excellent customer service skills
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Enjoy working in a fast-paced environment while maintaining a professional attitude
Limited restrictions on availability, must be able to work weekends and holidays.
High School Diploma or higher
Six months of previous call center experience preferred
Basic healthcare knowledge preferred
Bi-Lingual - English and Spanish preferred
Experience entering On-call with Amtelco Infinity platform preferred
Depending on a candidate's qualifications, this position may be filled at a different level.
If you are a current Kindred/RehabCare employee Click Here .
Job : Administrative/Clerical/Secretarial Primary Location : FL-St. Petersburg-Kindred Hosp - St. Petersburg Organization : 4611 - Kindred Hosp - St. Petersburg Shift : Day