In collaboration with the ED Unit Manager, the ED Assistant Manager functions as a supervisor and assumes accountability for the operation of a designated unit in conjunction with and in the absence of the ED Unit Manager. This includes the management, supervision and evaluation of care delivered by nursing and other allied health care staff. The ED Assistant Manager creates a positive work environment which enhances care delivery and professional development of clinically competent staff. Duties include but are not limited to: Leads/delegates group activities to solve problems or accomplish a specific task. Serves as a role model in the delivery of comprehensive patient/family care and the resolution of issues. Applies a collaborative team approach in identifying, analyzing and resolving patient flow issues.Promotes continuity of care through collaboration with patients, families and healthcare teams Applies problem-solving skills leading to resolution of barriers to patient flow. Evaluates staff performance and provides feedback as appropriate Implements an educational plan to meet changing program or service needs for self and others.Maintains knowledge of current techniques, trends and professional issues. Facilitates open exchange of ideas between peers, management, and staff; creatively responds to and evaluates suggestions for improvement. Participates in educational assessment of unit staff and recommends to ED Unit Manager priority of topics for staff development. Supports participation in professional organizations. As directed by the ED Unit Manager, conducts staff meetings to facilitate communication, disseminate information /lead and promote interdisciplinary interaction and problem solving. Provides staff with ongoing feedback related to performance, and assists the ED Unit Manager with staff performance appraisals and Individual Development Plans. Demonstrates effective conflict resolution/management skills. Creates an atmosphere in which nurses build professional relationships with peers and colleagues in the interdisciplinary team. Provides opportunities for nurses to share knowledge through coaching and mentoring. Establishes/maintains effective collegial relationships within PCS Inpatient Medicine , between services, within administration and with other leaders in the health care community. Assures compliance with standards and regulations related to clinical practice through data collection, interpretation, and reporting of findings with appropriate recommendations including VANOD and other nurse sensitive data bases. Assures that customers are treated in a professional manner with tact, courtesy, and respect. Work Schedule: Primarily day shift with compressed tour hours Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.