Creates, analyzes and supports provider and ancillary templates and scheduling configuration in order to maximize patient access for assigned operational units. Provides consultative support to operations on template implementation and configuration. Assures that provider and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations and IT, provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling within Geisinger.
Template Optimization: Optimizes template design and build through analysis of provider capacity and utilization statistics.
Contributes knowledge of template design for strategic access initiatives and to ensure organizational access targets are achieved.
Provides consultative support on slot utilization, optimizing templates across multiple departments.
Provides consultative support on business requirements for new initiatives Template and Related Maintenance: Responsible for implementation of all requests for building and maintaining assigned provider and ancillary schedules across multiple locations including specialty and ancillary services.
Proactively identifies gaps in template and scheduling configurations.
Maintains sub groups, provider to department mapping and visit type use in alignment with changes in operations.
Ensures structure of templates are in alignment with guidelines and are released in compliance with standards.
Ensures changes to Cadence master files and related system configuration are submitted and completed timely and accurately.
Quality Assurance: Ensures that the templates are accurate and in the system in a timely manner according to system template standards.
Analyzes template structure for accuracy, appropriateness and validity prior to releasing the templates.
Participates in User Acceptance Testing and signoff on new functionality as its released.
Relationship Management: Proactively meets with and creates partnership with operations managers in order to coordinate optimal template designs, ensure appropriate maintenance and answer questions and solutions including system template standards.
Works closely with scheduling designates assigned to each department assuring that schedules are built to reflect documented scheduling guidelines.
Attends specialty departmental meetings to ensure alignment of templates to operations and educate operational personnel on Geisinger template standards and processes.
Communication: Maintains consistent verbal and written communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.
Escalates issues and opportunities to appropriate teams for resolution and tracks to completion.
Issue Resolution: Serves as escalation point for template related issues, maintains issue logs and provides timely resolution.
Coordinates issues with external departments as needed for resolution.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)
Minimum of 3 years-Related work experience (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.