Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Clinical Social Worker (LCSW)
Primary components of the Clinical Social Worker role will be working in the clinic setting to provide patients with psychosocial assessments, diagnosis, treatment, and navigation support to assist them with behavioral health needs. Clinical social workers will also interface directly with patients and families, as well as clinics and departments within Duke Health and in the community, to improve patient navigation to behavioral/mental health services.
Duties and Responsibilities
Patient Care – 80%
Provides psychosocial assessments, diagnosis, and treatment, as well as discharge planning to and consultation about patients and families to assist them and the health care team in coping with patient's hospitalization, illness, diagnosis, treatment, and/or life situation, including emotional, mental, and substance abuse disorders.
Formulate, develop, and implement a comprehensive psychosocial treatment plan utilizing appropriate clinical social work treatments and interventions.
Interventions may include crisis intervention, brief and long-term individual, marital, family and/or group therapies.
Provide psychosocial assessments to patients and families to identify emotional, social, and environmental strengths and problems related to their diagnosis, illness, treatment, and/or life situation.
Assist patients and their families, through individual or group conferences, to understand, accept and follow therapy plans; provide services planned to improve or restore patients to optimum social and mental health.
Provide education to patients and families around issues related to adaptation to the patient's diagnosis, illness, treatment and/or life situation.
Participate in multi-disciplinary health care teams and provide leadership in representing clinical social work perspective/liaison with patient and family.
Clinical Triage and Care Coordination – 15%
Respond to requests for care in the Department of Psychiatry, providing clinical triage, system navigation and care coordination support to patients and providers reaching out by phone and/or referral in EMR
Support patient ability to navigate hospital, medical center, and community resources.
Evaluate data gathered in terms of the medical or psychiatric plan of treatment, available social service programs and knowledge of casework or group work.
Maintain working knowledge of and liaison with community agencies and resources.
Knowledge of hospital and medical center resources to access and provide for patient care needs.
Other Programs and Activities – 5%
Support clinical programs with various patient care and coordination needs.
Participate in Departmental activities such as committees, conferences, etc. as needed.
Provide training to other health care professionals in screening, identification, diagnosis, management, and treatment of mental health and/or substance use in patients and family members.
Provide consultative services to health care team members within scope of care definitions as needed.
It is expected that all Clinical Social Workers will maintain confidentiality around patient and family information; maintain records and statistics in accordance with department, hospital, and medical center policies; attend and participate in staff, committee, department, and other administrative meetings.
It is also expected that all Clinical Social Workers remain current with social work and health care developments and relevant medical/legal issues that impact on patient care, by participating in department, hospital, and medical center continuous quality improvement efforts, regular supervisory conferences, and other professional development efforts identified in conjunction with supervisor(s).
Required Qualifications at this Level
Level I and Level II
Master's degree in social work from an accredited school of social work.
Two year of post internship social work experience in a health care setting or social service agency. Two years recent post master's experience in a clinical setting preferred
Same as Level I plus five years post master's experience in a health care or social service agency. Experience in leadership and supervising.
Degrees, Licensure, and or Certification
Level I and Level II
Current licensure as a licensed clinical social worker (LCSW) by the NC Social Work Certification and Licensure Board
Knowledged, Skills, and Abilities
Adherence to the practice standards and ethical guidelines of NASW and the NC Certification Board for Social Work.
Excellent verbal and written communication skills.
A solid knowledge of clinical social work practice.
Excellent assessment, interviewing, and counseling skills with expertise in mental health and substance abuse areas; familiar with psychopathology and with range of therapeutic interventions including psychopharmacotherapy; and if working independently, must know when to refer for further medical assessment.
Ability to work effectively and autonomously in a self-directed role.
Highly collaborative with strong interpersonal and team building skills.
Ability to prioritize multiple work assignments and manage time efficiently.
Flexibility in accepting diverse work assignments and managing stress related to change.
Basic computer skills
Same as Level I plus strong supervisory and leadership skills. Ability to resolve/manage conflict.
Ability to help implement departmental, hospital and/or DUHS initiatives.
Distinguishing Characteristics of this Level
Job Code: 00005028 CLINICAL SOCIAL WORKER Job Level: F2
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.