JOB SUMMARY: Oversees and assists in effective operations for the office through program implementation designated by leadership. Identifies areas needing process improvement and coordinates/assists with processes in the clinic. Ensures an organizational culture (both within and across departments) provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs. Ensures any quality assurance standards, programs, and procedures set forth are carried out within the department.
* Implements goals and objectives set for the department based on organizational policies, procedures, and goalso Plan to achieve goals and establish priorities based on the goalso Help staff understand, share, and support the vision of the Department and organizationo Initiate changes set forth by the organization* Ensure the most effective operations of the department through program implementation set forth by the organization and leadership and coordinate/assist processes between departmentso Manage Department responsibility for coordinating, assisting and controlling the work and procedureso Address problems and facilitate information exchange about programs, problems, etc.o Investigate and communicate procedural problems and suggest alternative methods to solve those problemso Review departmental policies, procedures and/or methods and orient staff
o Provide information to others (oral/written) to explain/clarify problems, issues, or requests; meet with other professional/technical personnel to determine causes of a specific problemo Adjust work schedules or project priorities to meet emergencies or changing conditionso Keep management informed of problems and concernso Conduct "brainstorming" sessions with staff or consultants to address specific problems or issueso Analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed; provide advice/consultation to others regarding problems; implement new initiatives
* Provide customer focused environmento Ensure that the service standards established for the unit/area/department are met or exceededo Utilize customer satisfaction and best practices information to improve customer service and satisfactiono Monitor performance against service standards and achieve defined standards for quality patient workflowo Use patient/customer satisfaction data to assist/suggest ways to improve systems, processes, and outcomes
* Ensure an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needso Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levelso Carry out staffing plan that ensures an adequate number of staff to meet patient needs with the appropriate skill mix. Ensures adequate staffing for each area dailyo Ensures that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and company policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
o Create an environment that encourages and supports self-development and learning for all staff through regular feedbacko Provide education, training and job expectations for each staff member based on the VIP Mission, workflow and team building concepts. Inform personnel of decisions involving hiring, promotions, terminations per company policieso Participates in staff evaluations of tenured staff on at least an annual basis per company policies. Conducts 30/60/90 day evaluations of new hires and transfers per company and departmental policieso Conduct monthly staff meetings to share essential information with staff and discuss current problems and future planso Evaluate workloads, priorities, and activity schedules to determine staffing requirements
* Ensure that all quality assurance standards, programs, and procedures set forth within department are carried outo Conduct quality review as specifiedo Ensure that defined quality standards are met with in area of responsibility* Work with leadership on issues related to operationso Ensure transfer of patient's charts is done following company policy regarding TAT and accuracyo Work with staff on high-risk financial situations related to insurance coverage for care providedo Monitor reports to ensure departmental targets are met i.e., payroll, fax confirmation, call reminder results, cancelled & rescheduled appointments, errors/holds, monthly indicatorso Review methods of measuring accuracy of information gathered and entered registration system to ensure accurate billing and patient tracking for customer services, as well as reimbursement
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.