Location Address: 1000 Waterman Way Tavares, Florida 32778
Top Reasons To Work At AdventHealth Waterman
Career growth and advancement potential
Health Insurance Coverage
High quality of life with low cost of living just outside of Orlando, Florida
Full Time, Days
You Will Be Responsible For:
Working supervisor of the day-to-day operations of the team and department
Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
Responsible for training and evaluating team members
Responsible for coordinating and setting up schedules for team members’ training and education sessions
Responsible for monitoring the department’s work for accuracy and workflow
Identifies own learning needs and seeks opportunity for growth
Keeps up with assigned workload and seeks assistance when necessary
Communicates all team member situations to the manager
Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
Maintains rapport with ancillary departments
Works with Talent Acquisition for staffing needs
Responsible for ensuring team members are oriented to the department at time of hire
Responsible for addressing progressive counseling according to policy
Performs other duties as assigned.
What You Will Need:
KNOWLEDGE AND EXPERIENCE REQUIRED
Mature judgement in dealing with patients, physicians, and insurance representatives
Intermediate knowledge of Microsoft programs and familiarity with database programs
Ability to operate general office machines such as computer, fax machine, printer, and scanner
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
Ability to manage diverse personalities
Ability to adapt in ever changing healthcare environment
Ability to follow complex instructions and procedures, with a close attention to detail
Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies
Exceptional customer service skills
Advanced understanding of insurance knowledge and benefits
Advanced understanding of hospital electronic medical report (EMR) system
Basic medical terminology
Must be able to read, write, and speak conversational English
EDUCATION AND EXPERIENCE REQUIRED
A.A. Degree OR 2 years of relative experience.
Lead or Supervisory experience preferred.
The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.
The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members’ schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.