Nurse Manager, Operations - Duke University Hospital - Medical Intensive Care Unit
Duke University Health System
Location: Durham, North Carolina
Internal Number: 118310
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet® organization
Nurses from each hospital are consistently recognizedeach year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Duke University Hospital
Nurse Manager, Operations - Medical Intensive Care Unit
Located in Duke Medicine Pavillion, 8th Floor (West)
Duke University Health System- Duke University Hospital seeks to hire a nursing leader who will embrace our mission of Advancing Health Together.
The unit is comprised of 32 beds, 126 FTE's.
Our patient population consists of acute respiratory failure requiring mechanical ventilation/V.V. ECMO, ARDS, sepsis, multisystem organ failure, acute renal failure requiring emergent dialysis, drug overdose, acute hepatic failure, gastrointestinal bleeding with hemodynamic instability and neurological emergencies.
Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience.
We have a fantastic team with a lot of energy, who puts the patient and their family at the center of everything we do, while also caring for each other.
Work Hours & Shifts:
Full Time: Monday – Friday, with off shift visibility and on call 24/7, including weekends to support the needs to the unit.
Job Summary Nurse Manager work hours will be focused on providing employees and their resources with the guidance, direction, leadership, and support necessary to ensure that they're able to accomplish their goals as it relates to a 24/7 operation.
What you will do:
Participate and development of the clinical areas' strategic and operation plans.
Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative).
Openly support and consistently communicate mission of the unit and the organization.
Serve as the collective voice for unit staff to communicate with administration.
Serve as the staff and patient advocate to ensure optimal patient care.
Interface with patients and families to ensure care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond.
Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
Ensure a unit-based work force that is diverse and cognizant of the value diversity brings to the workplace.
Assure coordination/participation of unit based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24 hour basis.
Ensure compliance with clinical patient care standards and established policies and procedures.
Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.
Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.
Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.
Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.
Knowledge, Skills, Education, and Experience Required:
Bachelor of Science degree in Nursing required. Master's degree in Nursing is strongly preferred.
A minimum of 3 years' of recent experience as Nurse Manager or Assistant Nurse Manager (AKA Clinical Team Lead) within an adult ICU setting required.
5 years or more of critical care RN experience strongly preferred.
Stable work history highly preferred (i.e., longevity in a role for more than 3 years).
Licensure, Certification or Registration Required:
Current or compact RN licensure in the state of North Carolina.
BLS (or higher) certification.
Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.
New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.