PRMO: Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary

Responsible for the oversight of all functions within the department,including but not limited to the oversight of departmental staff and expenses. Serve as a member of the team; subscribe to the vision, values and expectations of the Duke University Health System.Provide direction for the transplant financial services department.Promote and emulate a patient-centric and customer service focus within the department. Develop the department operating budget and monitor expenses in support of organizational goals. Responsible for the financial, service and productivity performance oft he department. Proactively monitor, analyze and manage reports and all related. Ensure the division is integrated with other departmental areas.Develop the division's operational policies, procedures standards and expectations, providing clear opportunities to meet or exceed the entity balanced scorecard objectives.Conduct performance reviews of direct reports; develop and mentor direct reports and staff. Participate in community and agency events.

Minimum Qualifications

Education

Bachelors degree required. Masters degree preferred.

Experience

Work requires 5 years of experience in business or other applicable experience. A master's degree in a related field, such as business or health administration, may be substituted for experience on a 1:1 basis.

Degrees, Licensures, Certifications

Certifications in patient access or patient accounting preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.