Description

SUBFUNCTION DEFINITION: This position will support Ophthalmology and provide customer support, answer calls, coordinate patient schedules, triage, back-up for other clinical operations for the 18 providers and 40K visits per year.

SHIFT: 40hrs a week, Day shift 830am-5pm

REPRESENTATIVE RESPONSIBILITIES

???Customer Service
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

???Revenue Cycle Support
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accuratelyentered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

???Safety
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

???HIPAA/Confidentiality
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

???Compliance
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

Qualifications

EDUCATION/EXPERIENCE

Required:

??? High school diploma or equivalent
??? 2 years of work experience in a related job discipline.

Preferred:

Previous health care experience

EPIC experience

Unique Skills:

???Skill
Computer and Windows software application proficient. Keyboarding/typing minimum words-per-minute standard