Strategic Services Associate -Scheduling Decision tree Specialist
Duke University Health System
Location: Durham, North Carolina
Admin / Clerical
Internal Number: 190708
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Duke Health (Support Services) 14 Moore Drive
Durham, North Carolina
Work Hours & Work Conditions:
Remote (Standard business hours. flexibility is required)
This position will move to a hybrid work schedule where onsite work will be required twice per month.
This position will be responsible for performing essential tasks required for the creation and revision of Epic scheduling decision trees (algorithms) and for leading other Maestro Care-related projects related to DHAS activities. Individuals in this position will be Cadence certified and report to the Director of DHAS Support Services.
Duties and Responsibilities
Independently coordinate the design of complex scheduling algorithms with departmental, DHAS, and clinical leadership by analyzing workflow, department requirements, and practice standards. Ensure that scheduling algorithms adhere to entity policies and procedures and strategic initiatives.
Coordinate related priorities and assignments with other members of the decision tree team. Meet established timeframes for completion of work.
Build complex scheduling algorithms in the Epic system according to agreed-upon design. Ensure that build documentation is consistent, accurate, current and available on intranet and shared drive sites. Thoroughly test all programming; consistently identify issues prior to moving to production. Follow established IT change control processes to ensure work is moved through the appropriate test environments.
Serve as operational project lead for Access-related projects involving Epic and other Access-related systems across the Duke enterprise. Serve as liaison between operational leadership and Information Technology, ensuring that operational needs are met while meeting Compliance requirements and following established business processes.
Identify and implement strategies to improve Access workflow and processes, including decision tree design, provider scheduling template redesign, referral orders, and other related processes. Serve as consultant and resource to colleagues within DHAS and in other departments on Cadence and decision tree functionality.
Serve as an expert resource on decision tree technical and operational functionality and Cadence template design. Serve as liaison to medical and departmental staff, and DUHS entities for related questions.
Produce reports and presentations on decision tree build status, decision tree functionality, and other projects.
Knowledge, Skills & Abilities:
Strong technical skills, preferably using Epic electronic health record software
Experience working with health care providers and administrators, preferably in an outpatient clinic and/or access center setting preferred
Experience leading teams and projects strongly preferred
Excellent verbal and written communication skills
Excellent customer services skills
Ability to lead teams and reach consensus
Ability to manage multiple projects and achieve targeted completion dates
Ability to think critically to develop technical solution to problems
Attention to detail and accuracy
Ability to translate business process into technical solution
Bachelors degree in a business or health-related field is required.
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Degrees, Licensures, Certifications
Candidates without Cadence certification at time of hire are expected to successfully complete the certification process within 6 months of hire. The certification process includes attending a formal Epic training program which may require attendance at the training facilities in Verona, Wisconsin. Training for certification includes classroom instruction, project assignments, competency exams and e-learning classes. Failure to obtain Epic certification within the defined timeline may result in termination.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.