Provide leadership and operations support for the clinical contact center for KP Washington telehealth/telemedicine services including clinical contact center, medical advice services, and other areas of telemedicine discipline under the leadership of the Director of Clinical Contact Center. Ensure that financial, service quality and clinical quality outcome goals established for the service are met. Provide oversight of frontline staff and assure compliance with regulatory and practice standards. Plan, promote and implement work flow, quality assurance and quality improvement programs to enhance patient care. Provide quality, consumer-centered services by partnering with medical staff, division leadership