Department: Transfer Center FTE: 0.90 Full Time Shift: Days
Position Summary: Facilitates patient flow in collaboration with departmental clinical resource and other appropriate personnel. Ensures real-time escalation of issues impeding patient placement, flow and throughput. Assists in the facilitation of patient transfer requests as well as provider to provider consult requests. Maintains on-call rotation for 24/7/365 coverage and routinely works independently with limited supervision in a fast paced healthcare environment that deals with emergent patient care issues requiring immediate response and resolution, with high complexity of decision making and prioritizing. Ensure adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.
Detailed responsibilities: * CUSTOMER SERVICE - Serves as a customer representative for patient placement, consult and transfer needs, to include both external and internal customers that include providers, nurses, patients and families * PATIENT FLOW - Utilizes systematic process to maintain patient flow proactively communicating with administrative supervisors, unit RN supervisors and internal departmental resources * COLLABORATE - Collaborates with administrative supervisors and unit RN supervisors in the use and management of capacity management codes * COMMUNICATION - Receives disaster information, pages and notifies appropriate personnel as necessary * COMMUNICATION - Answers and screens calls utilizing a multi-line telephone system, including transferring or holding calls; takes messages, communicating necessary information to ensure customer satisfaction * KNOWLEDGE - Applies in-depth knowledge and use of patient flow software to include independent resolution and escalation of issues * CONTACTS - Assists in maintaining a database of area physician contact information, in order to expedite call handling * EQUIPMENT - Coordinates activities related to repair and maintenance of equipment and identification of system deficiencies * TRAINING - Assists in the direct training and success of new staff * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * RESOURCES - Utilizes community resources through partnerships for patient placement and transfers
Education: Essential: * High School or GED Equivalent
Experience: Essential: 3 years directly related experience
Nonessential: No preferred experience
Credentials: Essential: * Not Applicable/Not Required
Physical Conditions: Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working conditions: Essential: * No or min hazard, physical risk, office environment * May be required or is required to perform on-call duties * May work rotating shifts, holidays and weekends