Job Summary

Manages, coordinates and completes the implementation of technology solutions associated with complex strategic, enterprise-level projects and programs that typically have large budgets, involve multiple cross-functional stakeholders, and spawn sub-projects. May lead a team of several PMs, contractors and/or consultants with like projects to successfully deliver portfolio projects. Develops and evolves tools, processes and reports in the PMO. Oversees all aspects of projects, including scope, work breakdown structures, schedules, resource planning, project planning, risks and issues management, engagement, change management, presentations and briefings, and progress reports. Defines standards, methodologies, and processes to ensure efficient development and implementation of systems. Takes the lead in integrated activities that span operational, clinical and/or technical areas. Assigned projects may require dynamic change management. Familiar with a variety of the field's concepts, practices, and procedures. Consults with operations to help assess impact on workflow and staffing, offers advice and guidance during the implementation process, and coordinates development and execution of training plans. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Builds and maintains working relationships with team members, vendors, and other departments involved in the projects

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Bachelors degree

• Minimum Experience: Four (4) years of Healthcare technical system implementations or Healthcare IT project/program management. Has broad knowledge of EMR applications, such as Epic, along with business and financial systems and integrations.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Certified Project Management Professional

• Preferred Educational Requirements: Masters degree

• Preferred Experience: Project management software

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Must be able to demonstrate the ability to manage workloads and resources

• Must be able to demonstrate excellent writing skills for executive communications, proposals and project reporting

• Must be able to demonstrate articulate, impromptu speaking skills, meeting leadership skills, conflict management, and team motivational skills

• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities, remaining calm in difficult situations

• Must have strong interpersonal skills to interact positively and productively with a variety of personnel within the hospital, including
  leaders across the system, at every level

• Must possess strong skills in project management, business and clinical process redesign, written / verbal communication, physician relations, and customer satisfaction

• Experienced with change management. Understands how to drive faster adoption, higher utilization of and proficiency with the changes that impact people. Proven ability to communicate the compelling reasons for change and establish a sense of urgency

• Proven ability to manage, coordinate and complete the implementation of technology solutions associated with complex strategic, enterprise-level projects and programs with large budgets, involve multiple cross-functional stakeholders, and spawn sub-projects

Essential Tasks and Responsibilities

• Project management by providing leadership, direction and process control to a team of resources to accomplish a common goal defined by the project scope and objectives.

• Lead a team of several PMs, contractors or consultants with like projects to successfully deliver portfolio projects.

• Utilize project software to create tasks, determine resources, estimate hours, define dependencies and manage workload leveling.

• Partner with operational leadership to clearly define project objectives, scope and project success metrics, in addition to organizing project resources to accomplish the defined objectives.

• Lead meetings on project planning, operations, implementation, scheduling, project status and project evaluation.

• Provide enterprise-level leadership, department management and IT management with project status reports, risk assessment and recommendations for prioritization of resources.

• Facilitate the completion of project related documentation including, but not limited to: policies and procedures, technical documentation, meeting minutes and decisions.

• Develop and track project budgets as well as report on budget variances.

• Provide project planning, project management mentoring and leadership to other members of the NGHS team.

• Assume for the timely delivery of a fully operational and stable system as well as all activities required for a clean turnover to IT and operational support.

• Work effectively with operational managers on the allocation of resources, including prioritization of tasks and activities.

• Experienced with change management. Understands how to drive faster adoption, higher utilization of and proficiency with the changes that impact people. Proven ability to communicate the compelling reasons for change and establish a sense of urgency.

• Directs the tactical and strategic implementation of systems-related business process improvements and deployment of Information Technology systems including requirements definition, system selection activities, application design, development, technical training, test and implementation using project management methodologies and tools.

• Demonstrates competence as described in the leadership essentials.

• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, employee/patient/visitor injuries or accidents, or other safety issues to supervisor or Compliance Office.

• Provides excellent service routinely in interactions with all customers, i.e. coworkers, patients, visitors, physicians, volunteers, etc.

• Performs other duties and responsibilities as required.

Physical Demands

• Weight Lifted: Up to 20lbs, Occasionally 0-30%

• Weight Carried: Up to 50lbs, Occasionally 0-30%

• Vision: Moderate, Occasionally 0-30%

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding