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CommsOprtrLd EMS Disp EMS Longview Mob A
DescriptionCommunications Operations Lead Reports to the Communication Center Director. Leads the 911 Communication Center's CQI program through prospective, concurrent, and retrospective initiatives. Audits and evaluates employee performance to determine opportunities for individual improvements. Assures compliance with policies and procedures that correlate with the standards set by the International Academies of Emergency Dispatch, the Medical Priority Dispatch System (MPDS), the Commission on Accreditation of Medical Transport Systems (CAMTS), the National Association of Air Communication Specialists (NAACS) and departmental expectations within the CHRISTUS EMS System. The Communications Operations Lead coordinates all aspects of the Quality Impro


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