Patient and Family Advocate in Easton, MD for University of Maryland Medical System

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Patient and Family Advocate

Job DescriptionFull Time Days; 8am to 4:30pmJOB SUMMARY:The Patient and Family Advocate is dedicated to improving the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received. The scope of these duties extends to the inpatient, outpatient, and off-site clinical areas. The incumbent is responsible for providing assistance/support as needed with patients, families, and staff that are in contact with the Patient Experience department with a focus on proactive rounding, service recovery, and mitigation of concerns.ESSENTIAL FUNCTIONS OF THE JOB:Investigates patient and family co

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