Service Center Operations Center Analyst in Durham, NC for Duke University Health System

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Service Center Operations Center Analyst

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Job DescriptionGeneral Description of the Job ClassThe Service Operations Center (SOC) Analyst is responsible for receiving, prioritizing, documenting and actively resolving end user help requests in support of using information technologies. The SOC Analyst will provide IT technical and application support to the Duke Health community and is responsible for identifying incidents, events, analyzing problem trends, and overseeing the management and resolution of issues The SOC Analyst must understand the complexity, and interdependenci

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