Job Functions, Duties, Responsibilities and Position Qualifications:

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Location: 180 East Pulaski Road
Days: Monday to Friday, 2 Saturdays/month
Hours: 7:00am - 4:00pm, Saturday 7:20am-12:0pm
Full-time: Benefit Eligible

Hourly Rate: $17.50 - $18.50/hr

The Receptionist - Phlebotomy Laboratory serves as the first point of contact for patients, clients, and visitors entering the laboratory service area. This position is responsible for greeting patients, verifying demographic and insurance information, registering laboratory orders, scheduling appointments, answering phones, coordinating specimen flow, and providing clerical support to the phlebotomy and laboratory team. The Receptionist helps ensure a smooth, efficient, and patient-centered experience while maintaining compliance with privacy, safety, and laboratory protocols. Similar front-end duties commonly include patient identification, order entry, and database accuracy in lab workflows.

In this role, you will:

• Greet and check in patients for laboratory and phlebotomy services

• Verify patient identity using established protocols

• Confirm physician orders, requisitions, and test requests

• Enter patient demographics, insurance, and test information into the laboratory information system (LIS) or EMR

• Schedule phlebotomy and specimen collection appointments

• Answer incoming calls and assist patients, providers, and client offices with questions

• Print specimen labels and prepare paperwork for phlebotomists

• Receive, log, and route incoming specimens from courier or walk-in patients

• Ensure all documentation is complete and accurate prior to specimen collection

• Maintain front desk supplies, forms, and office materials

• Coordinate communication between patients, phlebotomists, couriers, and laboratory staff

• Assist with scanning, filing, faxing, and record retention

• Maintain HIPAA confidentiality and patient privacy

• Resolve patient concerns professionally and escalate issues when needed

• Support wait-time management and patient flow during peak periods

All you need is:

• High school diploma or GED required

• Minimum 1-2 years of receptionist, medical office, or laboratory clerical experience preferred

• Experience in a healthcare, outpatient lab, or phlebotomy setting strongly preferred

• Knowledge of medical terminology preferred

• Experience with EMR/LIS systems

• Strong typing, phone, and data-entry skills

• Excellent customer service and communication skills

• Ability to multitask in a fast-paced environment

• Strong attention to detail and accuracy

Bonus points if you've got:

• Familiarity with specimen collection workflows

• Understanding of insurance verification and prior authorizations

• Experience handling high-volume patient traffic

• Strong conflict resolution and de-escalation skills

• Ability to work collaboratively with laboratory and patient service teams

We'll give you:

• Appreciation for your work

• A feeling of satisfaction that you've helped people

• Opportunity to grow in your profession

• Free lab services for you and your eligible dependents

• Work-life balance, including Paid Time Off and Paid Holidays

• Competitive benefits including medical, dental, and vision insurance

• Help saving for retirement, with a 401(k) that includes a generous company match

• A sense of belonging - we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.