Job Description

The Critical Care Transfer Coordinator (RN) plays a critical role in coordinating patient movement between healthcare facilities in a fast-paced, 24/7 call center environment. This position serves as the central communication hub for interfacility transfers, ensuring seamless care transitions and patient safety.

Strong clinical assessment and critical thinking skills are essential, along with excellent verbal communication abilities. The ideal candidate demonstrates exceptional organizational skills, attention to detail, and the ability to remain calm under pressure. Proficiency with multiple computer systems, electronic health records, and telephone technology is required. The nurse must possess strong interpersonal skills to build rapport quickly with diverse healthcare professionals and navigate complex clinical situations diplomatically.

• Proficient in EHR (Electronic Health Record) data entry, telephone, and office systems, as required to support operations, while ensuring accurate, timely data entry and the protection of Protected Health Information (PHI).
• Correctly and competently collect and interpret clinical data from various sources (physicians, nurses, chart) for use in development of transfer plan, including transfer eligibility, level of care, resource prioritization & utilization, timely acceptance, and appropriate priority and mode of transport.
• Use critical thinking skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient/physician preferences, and the capability of both transferring and receiving facilities.
• Clinical resource to customers, departments, and clinicians involved in patient transfers.
• Communicate clinical, and non-clinical, information to relevant parties including nurses, physicians, specialists, and others.
• Participate in quality assurance and improvement initiatives as assigned.
• Accurately complete and transmit all required documentation per policies/procedures.
• Communicate transport information to relevant parties to facilitate synchronization and timely provision of services.
• Work tirelessly to achieve positive, timely, and safe patient transfers by practicing with a positive, pro-active, can-do, problem-solving, and collaborative attitude with all customers.
• Seeks ways to improve services, streamline processes, and accommodate customers' requests in a timely manner while maintaining a calm demeanor through all phases of process.

Qualifications

New Jersey or compact Registered Nurse Licensure required

Bachelor's degree in nursing preferred.

• 3 - 5 years acute care nursing experience preferred.
• Prior ED or Critical Care nursing experience preferred.
• BLS required.
• ACLS or PALS required upon hire.
• ACLS and PALS required within 6 months of hire.

This position operates in a call center setting requiring extended periods at a computer workstation while managing multiple phone lines. The nurse must be able to multitask effectively in a high-stress environment with competing priorities and time-sensitive decisions. Shifts include days, nights, weekends, and holidays as part of 24/7 operations coverage.

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About the Team

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