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Responsible for managing the general activities of assigned areas and/or projects. Provides oversight for administrative functions and financial management specific to assigned operations. Analyzes and evaluates service for quality and process improvement including productivity, strategic planning, budget management, and development of performance standards. Seeks out business and grant-funded opportunities to increase the health, quality and value success of all services. Responsible for creating optimal access, quality and safety for all services. Leads multidisciplinary workgroups dedicated to managing and supporting deployment of new initiatives and process improvement. Committed to continuous improvement and learning. Coaches newer team members in order to expand their capabilities. Partners with nursing leadership, ambulatory leadership, Medical Group leadership, community members and other key partners.
Essential Functions:
Operational:
• Develops strategies for sustaining and improving existing programs and program expansion.
• Devises strategies and methods to assure the implementation of goals and objectives through the development and refinement of department procedures.
• Conducts process improvement projects. Able to facilitate large groups and meetings of diverse stakeholders.
• Directs and brings to timely and successful completion assigned initiatives and tasks.
• Actively identifies problems and opportunities for improvement; identifies appropriate solutions and involves others in the implementation process.
(50%)
Administrative:
• Effectively analyzes and uses data and reports to establish standards to monitor and improve team performance.
• Develop standard work documentation, policies, and procedures.
• Incorporates lessons learned from project close-outs to continually improve operations project management strategy.
• Monitors key performance indicators throughout the department, identifying areas for greater effectiveness, efficiency, and overall improvement.
• Champions/models improvements to departmental standards/guidelines/protocols. (20%)
Committee Participation/Collaboration:
• Negotiates, cultivates and maintains partnerships through ongoing strategic planning process.
• Assists in developing the annual operating plan and annual report of activities.
• Creates positive partnerships organization wide to promote professional reputation of the team as a whole.
• Manages contract relationships with customers/clients and vendors.
• Serves as the liaison with other departments to complete business objectives.
• Shares responsibility for team outcomes. (15%)
Leadership:
• Provides project advocacy for the enhancement of comprehensive integrated primary health service delivery.
• Furthers the development of knowledge and expertise regarding community health, advancing the model in Denver, Colorado and the nation.
• Leads multidisciplinary workgroups (15%)
Education:
Bachelor's Degree in Hospital Administration, Business Administration, Public Administration or a related field Required
Master's Degree preferred
Work Experience:
4-6 years Typically, six years of professional experience in healthcare administration. Related experience in ambulatory administration, project management, operations management, business development, budget development, financial and operational modeling/forecasting preferred. Required
Licenses:
Knowledge, Skills and Abilities:
Knowledge of operational management and improvement practices sufficient to be able to accomplish assigned division objectives.
Knowledge of community-based agencies and resources necessary to support health and health education
Skills in establishing and maintaining effective working relationships with patients, employees, physicians, and the public
Ability to maintain quality control standards
Ability to interpret, adapt, and apply guidelines and procedures
Ability to present to large groups and have quality public speaking skills
Ability to develop training and instructional material
Knowledge of electronic health records, Epic preferred
Proficient with project management tools and Microsoft Office Suite (particularly Outlook, Word, Excel, and PowerPoint)
Knowledge of regulatory standards and compliance requirements.
Skilled in decision making and analyzing data
Ability to work independently as well as collaboratively with other internal and external team members to ensure timelines are met.
Ability to act as a resource to staff for operational and administrative questions.
Ability to maintain effective working relationships with medical staff, administration, and other departments.
Has emotional intelligence and quotient, professional communication and interpersonal skills.
Strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands.
Ability to communicate positively and effectively both written and verbal to a variety of staff, managers, administration and other professionals.
Shift
Work Type
Regular
Salary
$89,100.00 - $138,100.00 / yr
Benefits
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
About Denver Health
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.
As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.